When disaster strikes, you want a professional to handle the situation.
Your basement floods. Your broken roof allows rain to seep into your bedroom. Your pipes burst and cause significant moisture damage to your upholstery while you’re on vacation, leading to mold formation.
In any of these circumstances — and countless others — a restoration company will restore your home or workplace to a livable condition. However, simply hiring the first firm you find could set you up for disappointment.
You have to make sure you pick a reputable restoration company with the skills, tools and credentials to do the job right.
What Should I Look for in a Restoration Company?
Are they I.I.C.R.C. certified?
First and foremost, check if the firm carries I.I.C.R.C. certification.
Being aligned with Institute of Inspection Cleaning and Restoration Certification is the mark of a trustworthy company. This organization is responsible for standardizing the proper processes in conducting restoration work (such as removing mold etc.).
As a result, any team claiming to have I.I.C.R.C. certification will have met certain criteria and is likely to offer a high standard of service.
Good companies should tell you on their website if they are I.I.C.R.C. certified, but if not, ask for proof; restoration professionals certified by the I.I.C.R.C. carry a card as evidence.
Are they available round the clock?
Emergency situations often happen without warning, at any time of the day or night.
The last thing you want is to find your local restoration company only operates from nine to five, leaving you without the expertise you need so badly. The best companies are available 24/7, catering to domestic and commercial clients every day of the year.
Fast response times are a must too, as is punctuality. You want your property to be safe and comfortable as soon as possible.
What about their previous projects?
The best restoration companies will list some of their clients on their website, present a portfolio of project images or both.
This is essential to demonstrate the team’s expertise, giving you the peace of mind that’s so important when trusting professionals with your property. Make sure to speak with them at length before hiring them, to ensure they can handle your specific emergency.
Are they approved by insurance providers?
Only hire a restoration company which has been approved by a number of insurance providers.
Look into the brands they’ve worked with in the past and make sure they’re able to deal with them directly.
Are they bonded, licensed and insured?
Be wary of any restoration companies which aren’t bonded, licensed or insured: they may not be as trustworthy as they appear.
A reputable business will offer proof on their website, but if not, don’t be afraid to ask.
We spoke to 911 Remediation, who insisted that customers “need to trust the professionals they hire in an emergency, as both their property and emotional state will be in a delicate condition”.
The wrong company could actually make things worse.
Follow these steps to find the best restoration company in your area.
Do your research, ask for proof of credentials and trust your instincts: remember, you’re hiring a team to help you in a difficult emergency situation — it’s a big responsibility, so you have to be sure you’re spending your money wisely.